Privacy Policy

Last Updated: 29th April 2023 At ESIM Store, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, www.esimstore.com.au, and our related services. By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information:
2. 1. Personal Information: This includes information you provide when you create an account, make a purchase, or contact us for support, such as your name, email address, phone number, and mailing address.
   2. Payment Information: When you make a purchase, we collect your payment information, such as your credit card number, expiration date, and security code. This information is securely processed by our payment gateway provider and is not stored on our servers.
   3. Usage Data: We automatically collect information about how you use our website and services, such as the pages you visit, the links you click, and the date and time of your visits. This information helps us improve our website and services.
   4. Device Information: We may collect information about the device you use to access our website and services, such as your IP address, browser type, device model, and operating system.
   5. Cookies: We use cookies and similar tracking technologies to recognize your device, remember your preferences, and personalize your experience on our website.

2. How We Use Your Information
We use the information we collect to: a. Provide, maintain, and improve our website and services. b. Process your orders and deliver the products you have purchased. c. Communicate with you about your account, orders, and customer support inquiries. d. Personalize your experience on our website and tailor our marketing efforts. e. Analyze website usage and performance to enhance our services and develop new features.

3. How We Share Your Information
We may share your personal information with third parties in the following situations:
4. 1. Service Providers: We may share your information with third-party service providers that help us operate our website, process payments, and deliver our services.
   2. Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes, such as a court order or subpoena.
   3. Protection of Rights: We may share your information if we believe it is necessary to protect the rights, property, or safety of ESIM Store, our customers, or others.
   4. Business Transfers: In the event of a merger, acquisition, or sale of our assets, we may transfer your information to the new owner.

4. Your Choices
You have the right to access, update, or delete your personal information at any time. You can manage your personal information by logging into your account on our website or by contacting our customer support team. You can also opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in the email or by contacting our customer support team.

5. Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last update at the top of this page. Your continued use of our website and services after any updates constitutes your acceptance of the revised Privacy Policy.

7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: ESIM Store Email: privacy@esimstore.com.au We are committed to addressing any concerns you may have and will make every effort to resolve any issues related to your privacy. By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.

8. Third-Party Links
Our website may contain links to third-party websites, products, or services. These third-party websites have their own privacy policies and practices, and we encourage you to review them before providing any personal information. ESIM Store is not responsible for the privacy practices or content of these third-party websites.

9. Children’s Privacy
Our website and services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will promptly delete such information from our records.

10. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, or enforce our agreements. When your personal information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with applicable laws and regulations.

11. International Data Transfers
As a global company, we may store and process your personal information in countries other than your country of residence. By using our website and services, you acknowledge and consent to the transfer and processing of your personal information in these countries. We will take reasonable steps to protect your personal information when it is transferred and processed outside your country of residence.

12. Updates to Your Personal Information
It is important that the personal information we hold about you is accurate and up to date. Please notify us of any changes to your personal information by updating your account on our website or contacting our customer support team.

13. California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include: a. The right to know what personal information we collect, use, disclose, and sell. b. The right to request the deletion of your personal information. c. The right to opt-out of the sale of your personal information. d. The right to non-discrimination for exercising your privacy rights. To exercise your rights under the CCPA, please contact us using the contact information provided in this Privacy Policy. We will respond to your request within 45 days, as required by the CCPA.

14. European Union Privacy Rights
If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR). These rights include: a. The right to access, rectify, or erase your personal information. b. The right to restrict or object to the processing of your personal information. c. The right to data portability. d. The right to withdraw your consent to the processing of your personal information at any time. To exercise your rights under the GDPR, please contact us using the contact information provided in this Privacy Policy. We will respond to your request within 30 days, as required by the GDPR.

15. Governing Law
This Privacy Policy is governed by the laws of Australia, and any disputes arising from or relating to this Privacy Policy or our privacy practices will be subject to the exclusive jurisdiction of the courts of Australia.

16. Questions and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us using the contact information provided in this Privacy Policy. We are committed to addressing your concerns and will make every effort to resolve any issues related to your privacy. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. Your trust is important to us, and we are committed to maintaining the privacy and security of your personal information. Thank you for choosing ESIM Store, and we look forward to serving you.

17. Privacy Policy Updates
We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any significant changes by posting a notice on our website or by sending an email to the address you provided when registering for an account. It is your responsibility to review this Privacy Policy periodically to stay informed about our privacy practices. By continuing to use our website and services after any updates to this Privacy Policy, you acknowledge and agree to the changes. If you do not agree with the changes, you must stop using our website and services. We take your privacy concerns seriously and will make every effort to address them promptly. Your trust is important to us, and we are committed to providing you with a secure and transparent experience on our website and services.