Shipping policy
Delivery Method
At ESIMStore, we specialize in providing instant, digital delivery of your eSIM purchases. All our products are delivered electronically via email. We do not offer physical delivery services.
Email Notifications
Once you complete your purchase, you will receive two separate emails from us:
1. Order Confirmation and Invoice
• You will receive an email confirming your order, along with an attached invoice for your records. This email will contain details of your purchase, including the eSIM plan you selected and the total amount paid.
2. Activation Instructions and QR Code
• Shortly after the order confirmation, you will receive another email containing detailed instructions on how to activate your eSIM. This email will also include a QR code which you need to scan to activate the eSIM on your device. Please follow the instructions carefully to ensure a smooth setup process.
No Physical Deliveries
All our products are delivered electronically. There are no physical items to ship, thus eliminating shipping costs and delays. You can receive and activate your eSIM instantly, making it ideal for last-minute travel plans.
Support and Assistance
Should you encounter any issues with your eSIM activation or if you have any questions regarding your purchase, our customer support team is here to help. You can reach us via:
- Email: Please send your inquiries to support@esimstore.com.au, and our team will respond promptly.
- Live Chat: For immediate assistance, use our live chat feature available on the ESIMStore website.
Contact Information
For any further assistance or queries, please feel free to reach out to us through the above-mentioned channels. We are committed to providing you with a seamless and hassle-free experience.
Thank you for choosing ESIMStore for your mobile connectivity needs. We look forward to serving you!